Refund & Shipping Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We ship domestically with USPS and internationally with FedEx.
When will my order ship?
Orders for in-stock merchandise placed on weekdays before 1pm EST are usually processed within one business day for shipment. Vixen Company cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather or peak periods.
The U.S. Department of Transportation (USDOT) restricts air shipment of items containing hazardous materials that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers (e.g., hairspray, shaving cream, deodorant, some perfumes) and products containing flammable, volatile or corrosive chemicals (e.g., aftershave, nail polish, nail polish removers) have this restricted status. vixenhair.shop is committed to getting your products to you as fast as possible, in the most safe and responsible way. This is why Ground Shipping is required for all such items. For your convenience, all products that fall under the ORM-D HAZMAT classification are so noted on the vixenhair.shop website.
We cannot ship some aerosol, nail polishes and alcohol-based products to Alaska or Hawaii. These products are considered hazardous materials and are required to be shipped by ground-only transport due to air transport restrictions and regulations. Please see above for more information.
Certain destinations are only serviced by select shipping methods. Depending on the shipping address you specify, you will only be offered shipping method options that are valid for that address type.
APO/FPO Military Addresses
Orders can be shipped to APO/FPO military addresses. However, please be aware of the following:
- Not all items can be shipped to APO/FPO addresses.
- Orders are shipped via the United States Postal Service (USPS) Priority Service.
- Tracking details are available until delivered to the Military Post Office in New York or San Francisco.
Duties and Taxes for Canada Shipping, Serviced by Canada Post
Customs law requires that all applicable Duties and Taxes must be paid for shipments entering Canada. When you place an order with Vixen Company, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties and taxes are charged to your order at checkout.
Shipping options: At this time, all shipments to Canada are sent via Canada Post.
Vixen Company charges a 15% restocking fee in addition to shipping and handling on human hair and synthetic hair extensions. Vixen Company also charges a 15% restocking fee in addition to shipping and handling on equipment and tools order thru the store and online.
Hair Orders are sold "As-Is"
All hair others whether it is virgin hair, virgin hair or synthetic hair extensions are sold "As-Is" with no warranty or guarantees, implied or expressed of any kind. If an item is not as described, we will issue an even exchange or a refund for the transaction, excluding shipping. A 25% restocking fee is applied, and all return shipping fees are covered by the customer. No refund on human hair extensions or synthetic hair extensions.